Staff deal with customers using the usually unmanned Newbury Racecourse station to attend two major meetings and emergency services are called into action at the Penzance depot.
Reading's duty station manager Gary Brownlie tries to stop students dodging train fares, while sleepy passengers and drunken revellers make life difficult in Bristol.
Rush hour is never much fun on the railways and Lorel Kinghorn tries to get a group of rowdy schoolchildren safely on board a train without causing major delays on the line.
Glastonbury creates a logistical nightmare as staff deal with more than 100,000 travelling festival-goers, and the Queen and Duke of Edinburgh board a scheduled service to St Ives.
The work of the train operating company's staff, beginning with Paddington's duty station manager's efforts to deal with several angry passengers who have been held up following a fire.
